Highland Cow Art Print

All of our products are handmade and may very in size and colour from what is indicated.

We try and keep our products and packaging as eco friendly as possible, while continuing to grow and evolve our collection and practices, constantly setting new design and sustainability goals.

SHIPPING INFO
all items are shipped via Canada post - orders will be processed within 3-5 business days of placing your order. Print orders will take longer and will be processed within 5-14 business days. You will be sent an email notification when your order is shipped out.  Orders will not be processed weekends.

WE DO NOT MARK ITEMS AS "GIFTS" AND WE PUT THE TRUE VALUE OF THE ITEM SO THAT IF YOUR ITEM IS LOST WE CAN REFUND YOU THE FULL VALUE 

>>IF YOU CHOOSE TO SHIP YOUR ORDER WITH STANDARD SHIPPING YOUR ORDER WILL NOT BE INSURED AND WE WILL NOT ISSUE YOU A REFUND FOR LOST, UNCLAIMED OR UNDELIVERED MAIL<<

PLEASE NOTE - once your order is sent out it is under the responsibility of Canada Post - please contact Canada Post with your tracking number to get more info on the location of your package or visit www.canadapost.ca
or call 1-866-607-6301

WE ARE NOT RESPONSIBLE for incorrect shipping addresses - we ship to the address provided - refunds for your order cannot be made if the incorrect shipping address is provided to us. 

Exchange/ Return Policy

We’re sorry your Bayberry Design purchase didn’t work out for you! Please find our return and exchange policies outlined below. For any questions and to get started on your return, email us at hello@bayberrydesign.ca 

Online Purchases

We are unable to offer exchanges on online purchases at this time – we ask that you return the original merchandise and then place a new order for the appropriate item. We are happy to accept returns for a refund or store credit in the form of a gift card, provided it meets the required conditions (please see below).

Please email us at hello@bayberrydesign.ca to request a return shipping label: the cost will be deducted from your refund/store credit amount. Your refund/store credit will be processed once we have received and approved your return. Please note that return shipping charges for online orders are the responsibility of the customer.

All returns on online purchases must meet the following conditions:

• The return must be requested and received by us within 14 days of the delivery date.
• Items can be returned within 14 days of purchase for a refund or store credit in the form of a gift card.
• Items must be unused and in perfect condition with original tags and packaging.
• Bags and accessories can be returned for store credit only.
• Print services are final sale: no exchanges or returns will be accepted.
  

 
As well, please note the following when requesting a refund or return of an online purchase:

• Customers are responsible for the shipping cost of mailing the return.
• Original shipping fees are not refundable. If you received free shipping on an order you are returning, your refund will be less the cost of standard shipping. 
• We are unable to issue refunds for customs fees, as this is charged and collected by your country’s tax office.
• Once we have received your returned item(s), a refund will be issued to your original payment method within 5-10 business days. You will receive a confirmation at the email address you provided at checkout once your refund has processed. Please note that your financial institution may require additional time to process the refund to your account.
• Bayberry Design reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
• As Bayberry Design adopts sustainable and eco-friendly practices, your original package will not be shipped with any paper invoices or return slips. Please see details below on how to request a return. 
  
  

In-Store Purchases

In-store purchases are not eligible for refund, but we do offer exchanges or store credit in the form of a gift card, provided it means the required conditions (please see below).

To return or exchange an item purchased in-store that meets these conditions, simply bring the item to us and we will be pleased to help you. If you ordered online but wish to return your item(s) in-store, please first contact us at hello@bayberrydesign.ca for return authorization.

All returns on in-store purchases must meet the following conditions:

• Items can be exchanged within 7 days of purchase, or returned for store credit in the form of a gift card.
• Items must be unused and in perfect condition with original tags and packaging.
• Print services are final sale: no exchanges or returns will be accepted.

Have a question? Contact us via, phone or email, and one of our knowledgeable staff will help you out.

• Phone
  Call our design and print team
  +1 613-756-2580

• Email
  Email our production team
  

  hello@bayberrydesign.ca 

Hours of service

• By Appointment or Chance

Call & Collect

• Prepay and safely pick up same-day from our location in Barry's Bay. This service excludes print orders. 

Bayberry Design 
     19492B Opeongo Line, Barry's Bay, Ontario Canada K0J 1B0